Refund policy

We have a 30-day  no questions asked return policy, which means you have 30 days after receiving your item to request a return if for any reason if you are unhappy with the product.

To be eligible for a return, your item must be unworn and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@mysetup.au Please note that returns will need to be sent to the following address: [ 162,Beacon Point Road, Clifton Springs,VIC, 3222 ] 

You can always contact us for any return questions at contact@mysetup.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received your product and  you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@mysetup.au